Rage post

I am so frustrated and angry I am shaking, so therefore since I cannot yell and scream or take this anger out on the people I view as responsible for this stupidity (technology) I will rage on the internet - as all mature and responsible people do.

I will be working at home through my computer for a telephone company, and tomorrow is our first day of 'nesting' where we start taking live calls. So today during class we tested our phone lines and live systems to make sure we're all set up and ready to go. I got into the live systems with no problem, they're almost identical to the training systems. (which is probably the point) But when we tested the phone lines, I was able to log in, and ring my phone, but when I picked up with my handy dandy headset, I heard a fairly steady tone in my ear (very loudly I might add)
So when I stayed after class tonight to try to figure out what was going on with my phone, we found out that it wasn't working because my phone line is digital, not analog. Well, that just pissed me off, because when I called cox the first time to get my phone service
Well, very very long story short (I was on the phone off and on for an hour trying to get this figured out) I have to call back in the morning because customer retention is not available, nor is customer service, only tech.

So, I will be calling back bright and early before Husband leaves for work and either they will give me an analog phone, or I will be taking my service elsewhere and I will be getting a refund for my phone line, or else Husband is going to get on the phone to get me a refund. I was told I was getting an analog phone line with no bells and whistles, that is not what I got, so therefore I am not going to pay for it.
I am looking forward to yelling at someone tomorrow morning.

But before I call cox I will be calling at&t to see if they have an analog phone line, just so I have a back up and can yell tat to cox before I get my phone line removed.


I went on facebook to rage about the evils of customer service and curse them for not being up late like I am, when i ran across this video.

and it made me feel so much better. Now I'm going to make a snack, kill some things online, take a shower and go to bed, if my brain lets me sleep. 

and I'm off!